Last Updated: January 15, 2025
Vitruvian Behavioral Health® ("we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
As a healthcare provider, we are required by law to maintain the privacy of your Protected Health Information (PHI) and to provide you with notice of our legal duties and privacy practices. This policy applies to all information collected through our website, telehealth services, and in-person visits.
We comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state laws regarding the protection of your health information. Our Notice of Privacy Practices, which is provided to all clients, contains detailed information about how we may use and disclose your PHI.
Your PHI will only be used or disclosed for treatment, payment, healthcare operations, or as otherwise permitted or required by law. We will not sell your PHI or use it for marketing purposes without your explicit written authorization.
When you use our services or website, we may collect:
In the course of providing mental health services, we collect:
When you visit our website, we may automatically collect:
We use your information for the following purposes:
To provide, coordinate, and manage your mental health care and related services, including consultations with other healthcare providers.
To bill and collect payment for services, including submitting claims to your insurance company and processing payments.
To support our business activities, including quality assessment, staff training, licensing, and accreditation activities.
To contact you regarding appointments, treatment reminders, and important information about your care.
We may disclose your information in the following circumstances:
Mental health records receive additional protections under federal and state law. Psychotherapy notes, which are notes recorded by a mental health professional documenting or analyzing the contents of conversation during a private counseling session, are kept separate from your medical record and require your specific authorization for disclosure.
We will not disclose your mental health information without your authorization except in limited circumstances permitted by law, such as when necessary to prevent serious harm to yourself or others.
Under HIPAA and applicable state laws, you have the following rights:
You have the right to inspect and obtain a copy of your health records, with limited exceptions.
You may request amendments to your health information if you believe it is incorrect or incomplete.
You may request a list of certain disclosures we have made of your health information.
You may request restrictions on how we use or disclose your health information for treatment, payment, or healthcare operations.
You may request that we communicate with you in a specific way or at a specific location.
You may file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.
We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure. These measures include:
When you use our telehealth services, we take additional precautions to protect your privacy:
Our website uses cookies and similar technologies to enhance your browsing experience. These technologies help us:
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
Our website may contain links to third-party websites, such as our client portal or insurance provider sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
We provide mental health services to minors with appropriate parental or guardian consent. Parents and guardians have certain rights regarding their child's health information, subject to applicable state laws regarding minor consent and confidentiality in mental health treatment.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is being handled, please contact us:
Vitruvian Behavioral Health®
100 Cummings Center, Ste 207P, Beverly, MA 01915
If you believe your privacy rights have been violated, you may file a complaint with:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
www.hhs.gov/ocr/complaints
You will not be retaliated against for filing a complaint.